Last Updated: October 21, 2024

At 107.3 VIP, we strive to provide the best products and services to our customers. If you are not fully satisfied with your purchase, we are here to help!

1. Refund Eligibility

• Products: Refunds are eligible for products that are defective, damaged, or not as described. To qualify, items must be unused and in the same condition that you received them, along with the original packaging.
• Services: Refunds for digital services or advertising packages are subject to approval and will depend on the nature of the service and the extent of its use prior to the request.

2. Refund Request Timeline

• Refund requests must be submitted within 14 days of receiving the product or service.
• For damaged or defective items, you must notify us within 48 hours of receiving the item and provide photo evidence for verification.

3. Non-Refundable Items

• Gift cards, digital downloads, and promotional items are not eligible for refunds.
• Any item not in its original condition, damaged due to misuse, or missing parts not due to our error cannot be refunded.

4. How to Request a Refund

• Contact Us: Email our customer service team at support@1073vip.com or call (312) 481-6680. Include your order number, reason for the request, and any supporting evidence (e.g., photos of damaged goods).
• Once your refund request is reviewed, we will notify you of the approval or rejection of your request within 5 business days.

5. Refund Process

• If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
• For exchanges, if a replacement is requested and available, we will ship the new item to you at no additional cost.

6. Late or Missing Refunds

• If you haven’t received your refund after 10 business days, first check your bank account or contact your credit card provider, as processing times may vary.
• If you’ve completed these steps and still have not received your refund, please contact us at support@1073vip.com.

7. Shipping Returns

• If a return is necessary, we will provide a return shipping label. You are responsible for packaging the item securely for return.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Changes to the Refund Policy

• 107.3 VIP reserves the right to update or modify this refund policy at any time. Changes will be posted here with the updated date.

Thank you for shopping with 107.3 VIP. We value your business and are committed to your satisfaction!